Privacy Policy
At Neretva, we keep things simple — in our espresso machines and in how we handle your data. This website is the official home of the Neretva brand. It exists to help you explore our machines, find manuals and support guides, and get answers to your questions. This policy explains what little information we collect when you visit, and how we use it.
What This Site Does — and Doesn't Do
Our website is informational. That keeps your privacy exposure naturally small:
- We do not offer user accounts, registrations or logins.
- We do not operate an on-site checkout. Purchases of Neretva machines are completed on retailer websites such as Amazon, under those retailers' own terms and privacy policies.
- We do not ask for, store or process payment information.
- We do not knowingly collect sensitive personal data.
Information We Collect
Like almost every website, our hosting infrastructure records standard server logs — such as IP address, browser type, device type and pages visited. We use these logs solely for security monitoring and to keep the site running reliably.
If you contact us by email, we receive the information you choose to share (such as your email address and the content of your message) and use it only to respond to you.
Cookies & Analytics
We may use basic analytics cookies to understand, in aggregate, how visitors use the site — for example, which support pages are most helpful. This helps us improve our documentation and guides. We do not use this data to identify individual visitors.
You can disable or manage cookies at any time in your browser settings. The site remains fully usable without them.
Links to Retailers & Other Websites
Our site links to authorized retailers — such as our Amazon storefront — where you can purchase Neretva machines. Once you leave our site, your visit and any purchase are governed by the retailer's own terms, privacy policy and data practices, which we do not control. We encourage you to review the privacy policy of any external website you visit.
Data Protection
Because we do not maintain user databases or store payment details, the data footprint of this site is minimal by design. We apply reasonable technical measures to protect our hosting environment, though — as with any website — absolute security on the public internet cannot be guaranteed.
Children's Privacy
Our website is not directed at children and we do not knowingly collect personal information from anyone under the age of 16.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will appear on this page with an updated "Last updated" date above.
Contact Us
Questions about this policy or how we handle your data? We're happy to help: contact@neretvaespressomachine.com